5 Simple Techniques For Telus customer service
5 Simple Techniques For Telus customer service
Blog Article
and within the billing aspect, that’s much more horrendous! Requested a fresh phone as my agreement was up for renewal on the net was alleged to get $100 credit rating in no way confirmed up sent the cellphone through mail the best way they instructed me to copyright Article and acquired it. I got a text message expressing they obtained it and my credit score is going to be on my bill, but however my Monthly bill came plus they however cost me for it. After i identified as. That they had the audacity to say that the cell phone wasn’t the cellular phone they have been anticipating?! What other phone could it are? It had been their cell phone they sent me two a long time ago?! Using the carry it back plan?! They informed me they might consider it and electronic mail me back in no way received an e mail. They referred to as me back and we’re endeavoring to say it had been a technical problem with my cellular phone a similar agent that is speculated to have taken care of me?
Hey @DjE we can easily unquestionably do what we can that will help. Could you please mail us A non-public concept and We're going to go from there?
Now it is been two months and my challenge Along with the billing has not been solved , I are already customer Telus for over 20 years and this customer service is horrendous! I questioned to talk to supervisor quite a few often times last. She said she would In addition they desired me to Visit the retail store where I drop the mobile phone off and bought the mobile phone when I advised her I did it all online she didn’t trust me? The cellphone I gained the box was opened and there was no Bodily Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I needed to go right down to the store for getting why was my box open? Why wasn’t my box sealed? Cellphone drop batteries is quite really gradual like my previous cell phone was way a lot better than this matter. I believe they gave me a old mobile phone is just how they deal with customers with prolonged as they reward loyalty ?!!!
I'm endeavoring to renew my World wide web service after the 2 12 months contract expired. We even have essential cable which I hardly ever use and want to eradicate. It is impossible To accomplish this on the web, along with the phone number for support is quite perfectly hidden. I ultimately acquired it from a reseller. I called the number, and listened to AI attempt to obtain me to do it online, but You cannot halt utilizing a service on-line.
I left Rogers to come to Telus mainly because I believed within the guarantee of better service and honest procedure, but this practical experience is everything but.
I'd personally also like to know why this was removed? Would seem Silly that we now really need to call tech support to try and do something which we failed to have to have the for previously
I telus billing support am writing to specific my deep dissatisfaction While using the customer service I been given though trying to explain the details of my new deal and reductions. My current experience has remaining me experience frustrated, undervalued, and worried about your crew's In general top quality of support.
• I spoke to various agents, such as Maria and Regal, who couldn't deliver clarity or escalate my circumstance as asked for.
Solved discussions will probably be shut and saved for 90 times, and can be accessed from the Message Centre within the My TELUS app.
If our reply solved your problem, you should click on Acknowledge as Alternative to help others during the community.
Vehicle-suggest allows you swiftly narrow down your search engine results by suggesting achievable matches when you type.
@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time and they hanged up on me, declaring which i need to phone in the course of "regular office hours". Is that this for real?
Notice: if The subject isn't really still lined by TELUS Specialist Messaging, you'll be furnished which has a callback choice.
The TELUS staff acknowledges that our get the job done spans a lot of Territories and Treaty regions and we are grateful for the traditional Information Keepers and Elders who will be with us nowadays, all those who have gone right before us as well as the youth that encourage us.
Yeah, I’m binding by a two calendar year deal unfortunately, I’m only four months in, but I did get someplace. I guess The chief office referred to as me now so I have a mobile phone dialogue with him in an hour. We’ll see how that goes.